Case studies

A note on honesty: we don't have paying customer case studies to publish yet - we're early access. Rather than invent one, here's an illustrative scenario describing the problem Browse Error solves and how it would play out in practice. When we have a real customer story to share, it will replace this, clearly labeled as such.

Illustrative scenario: the silent regression

A small team ships a backend change late in the week that alters the shape of a response one page depends on. CI is green - the change doesn't break any existing test, because no test covers that exact combination of fields. The deploy goes out.

Without error monitoring

The page in question throws a client-side exception for a subset of users - say, anyone on an older cached version of the frontend bundle. Nothing alerts anyone. Over the following days, a few users quietly give up on that page and don't report anything. One eventually emails support. By the time an engineer reproduces it, the regression has been live for days and nobody can say how many people it actually affected.

With Browse Error in place

• The SDK captures the unhandled exception the first time it happens and reports it immediately - no user action required.
• Every subsequent occurrence rolls into the same issue with a running count, instead of flooding anyone's inbox.
• Because the frontend request carried a trace header, the backend span for that exact request - including the change that altered the response shape - is linked to the same issue.
• One alert email fires when the issue is first seen, naming the issue, not every repeat occurrence.
• An engineer opens the issue, sees the linked backend trace, and has the actual cause within minutes of the first occurrence - not days later from a support ticket.

That gap - from "a user eventually tells us" to "we already know, with the cause attached" - is the entire point of the product.